Keeping your existing number

PAC Codes Explained

  • What is my PAC Code?

    PAC is short for 'Port Authorisation Code'. This is what enables your current network to transfer your number to your new mobile network.

    Your current network provider must give you a PAC - or tell you why they can't give it to you - within two working days of your request. Getting a PAC is free as long as you've paid any outstanding bills and any disconnection fees.

    A PAC is valid for 30 days from the day your network gives it to you, after 30 days if you've not used it you will need to request another.

    Step 1

    Firstly you need to ask your current network for your PAC code (see below). Your PAC code is what enables you to move your mobile phone number from your existing network to your new network.

    Step 2

    The PAC from your existing network is valid for 30 days. If you don't use it within 30 days you will need to get another one from your network.

    Step 3

    If you tell us your PAC code on the phone we will transfer your number within 2 working days.

    Step 4

    That's it! Once that is done your old number is set up on your new phone.

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