Customer Services

Delivery, cancellations and returns
  • Small Item Delivery

    Please note: Over the Festive period, our Next Day Delivery options may be limited. Available options will be shown as you check out.

    What do we mean by small? Just about everything we sell and deliver from our warehouse, except for major kitchen/laundry appliances and TVs over 43"

    Standard Delivery - get it in 3 to 5 working days

    • Orders £40 and over (ex VAT) all day delivery between 8am – 8pm FREE​
    • Overs under £40 all day delivery between 8am – 8pm £5 (ex VAT)

    Next Day delivery​ – get it the next day*

    Order before 3pm

    Delivery (between 8am – 8pm)

    Cost (ex VAT)

    Monday

    Tuesday

    £5

    Tuesday

    Wednesday

    £5

    Wednesday

    Thursday

    £5

    Thursday

    Friday

    £5

    Friday

    Saturday

    £7

    Saturday

    Sunday

    £7

    Sunday

    Monday

    £5

     

    Order after 3pm

    Delivery (between 8am – 8pm)

    Cost (ex VAT)

    Monday

    Wednesday

    £5

    Tuesday

    Thursday

    £5

    Wednesday

    Friday

    £5

    Thursday

    Saturday

    £7

    Friday

    Sunday

    £7

    Saturday

    Monday

    £5

    Sunday

    Tuesday

    £5

    You will receive dispatch confirmation when the carrier has collected the goods.​ You can track your dispatch either via the link supplied on your email or by logging into your Business account.

    Please note: Depending upon where your items are dispatched from, you may receive multiple deliveries.

    * Certain postcodes are excluded, including highlands and islands of Scotland, as advised at checkout.

  • Big Item Delivery

    Large items

    Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers ovens and TVs over 43".

    Standard delivery Get it in 4 working days*

    Order before 3pm

    Cost (ex VAT)

    All day Delivery from 7am - 8pm. Order anytime:

    From £16.67

    Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

    From £29.17

    Want it quicker? Next day delivery may be available at checkout, as per pricing below.

    Order before 3pm

    Cost (ex VAT)

    All day delivery from 7am - 8pm.

    From £25.00

    Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm.

    From £37.50

    * Excluding bank holidays. Please be aware that factors beyond our control (such as adverse weather) may delay your order.

    You will receive a dispatch confirmation advising you the date of delivery and by providing us with you mobile number we will on the day of delivery send an SMS with the estimated time of arrival​

    Please note: Depending upon where your items are dispatched from, you may receive multiple deliveries.

  • Direct Delivery

    Some items we sell will be delivered to you direct from a distributor usually in 1-3 working days, as identified on the product pages – Delivered Direct.

    You will receive an order acknowledgement from Currys Business. The distributor will then contact you directly with dispatch confirmation and , if you require detailed tracking please contact our customer services team, this will only be available once you’ve received your despatch confirmation Monday – Friday 9am – 5pm.​

    Please note: Depending upon where your items are dispatched from, you may receive multiple deliveries.

  • Installation and recycling information

    Installation and recycling are available on large items (large kitchen appliances and TVs over 40”) and can be selected during the checkout process.

    If you have selected recycling, please ensure your existing appliance is disconnected (and defrosted where relevant) before our team arrive.

    Where installation has been purchased, our team will disconnect your existing appliance, install your new product and connect it to existing services within 1 meter.

    Please note: Installations are only available to domestic premises. Our installers are not authorised to install any products within any commercial location

  • Cancellations

    To cancel an order, fill in the contact form selecting 'I want to cancel my order' and our team will deal with your request by the end of next working day. If payment for your order has already been taken, please allow up to 5 business days for the funds to be refunded.

    Please note, orders cannot be cancelled after the goods have been dispatched to you.

    Our opening hours are:
    Mon – Thu 9am – 6pm, Fri 9am – 5:30pm (excluding public holidays)